Agent recognized for providing outstanding customer experience
May 07, 2014 - Dan Fowler, an American Family Insurance agent in Oakville, has been recognized for providing outstanding customer experience under the American Star Excellence in Customer Experience Certification.
Fowler joins other American Family agents who have demonstrated the highest level of commitment to outstanding customer service, according to a company news release.
Fowler, whose office at 5647 Telegraph Road, has been an American Family agent since March 1976.
"There are many choices out there in the insurance marketplace," Dan Schultz, American Family Insurance president and chief operating officer, stated in the release. "The American Star Excellence in Customer Experience Certification lets consumers know these are agents with an established track record of excellent customer service."
The service excellence distinction was determined through an evaluation process conducted under guidelines established through the American Star Excellence in Customer Experience certification. The process consists of a customer satisfaction survey which measures customers' overall experience with their current American Family agent.
Only agencies that perform in the top 20 percent of all insurance agencies nationwide, based on customer satisfaction surveys, are eligible to become certified in American Star Excellence in Customer Experience.
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